Complaints

We obviously regret any complaints, but also see them as an opportunity to improve our services. We are dedicated to ensure a smooth and rapid handling of your complaint. To help us do so, please take account of the following:

• For all complaints, please contact us
• The complaint should be reported within 48 hours of delivery, but as soon as the complaint is identified.
• The complaint should be reported with as much evidence as possible (e.g. photographs) along with the required information (delivery run number, delivery date, customer name).
• A re-analysis can only be conducted using a sample from the delivery.